Shipping Policy
Thank you for visiting and shopping at za.auraforge.com. AURAFORGE aims to offer you the best shipping options. The following are the terms and conditions that constitute our shipping policy.
Shipment Processing Time
All orders are processed within 1-3 business days.
The estimated delivery time is 3-8 business days.
| Province | Time |
|---|---|
| Gauteng (Johannesburg/Pretoria) | 1-3 Business Days |
| Western Cape (Cape Town) | 4-7 Business Days |
| KwaZulu-Natal (Durban/Pietermaritzburg) | 3-5 Business Days |
| Eastern Cape (Port Elizabeth) | 4-6 Business Days |
| Free State (Bloemfontein) | 3-5 Business Days |
| Northern Cape (Kimberley) | 3-6 Business Days |
| North West (Klerksdorp) | 3-5 Business Days |
| Mpumalanga (Mbombela) | 2-4 Business Days |
| Limpopo (Polokwane) | 2-5 Business Days |
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for delivery. If there is a significant delay in shipping your order, we will contact you via email.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.
If your tracking information has not been updated within 10 business days, please contact mofokengkananelo80@gmail.com.
Shipment Carriers
Orders will be shipped from our warehouse in South Africa via one of our current primary carriers: Buffalo.
Track your order with the following links: Parcel Panel
Information
Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
We do not ship to a P.O. Box or APO/FPO/DPO addresses.
Damages
If you received your order damaged, please contact AURAFORGE Support within 3 business days at mofokengkananelo80@gmail.com.
We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
After-sale Service Contact
Email: mofokengkananelo80@gmail.com
Phone: 065 638 2491